Return & Refund Policy
Please review our return and refund policy carefully before initiating a return.
At Evergreen Parts Kit, we strive to provide high-quality military surplus and firearm components to collectors and builders. Because of the unique nature of de-milled parts kits and surplus items, please review our policy regarding returns and refunds carefully.
1 Return Period
We offer a 15-day inspection period from the date of delivery. If you are unsatisfied with your purchase, you must contact our customer service team within this 15-day window to initiate a return.
2 Condition of Returns
To be eligible for a return:
- Items must be in the exact condition in which they were received.
- The kit must be complete. If any pins, springs, or small components have been lost after opening, the return will be denied.
- Modifications: We cannot accept returns on any parts kit that has been modified, sanded, ground, welded, or where assembly has been attempted.
3 Surplus Grading Disclaimer
Most items sold by Evergreen Parts Kit are Military Surplus.
- Descriptions such as “NRA Good” or “Excellent” are industry standards for surplus condition.
- Minor surface wear, scratches, or cosmoline (storage grease) are expected and are not considered defects.
- Refund requests based on product condition are subject to our inspection and may be subject to a restocking fee.
4 Non-Returnable Items
The following items are final sale and cannot be returned:
- Individual small replacement parts, including pins, springs, and screws.
- Any kit where the barrel has been pressed.
- Any kit where the receiver has been modified or welded.
5 Restocking Fees
- Standard Returns: All returns resulting from a change of mind or buyer’s remorse are subject to a 7% restocking fee.
- Canceled Orders: Orders canceled before shipping but after payment processing may be subject to a 2% administrative fee.
6 Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a documented shipping error on our part, such as receiving the wrong item.
- Original Shipping: Shipping fees are included in every product listed on our website.
7 Refund Process
Once your return is received and inspected:
- We will send you an email confirming that we have received your returned item.
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will be applied to your original method of payment within 1–2 business days.
How to Initiate a Return
Please contact us by email with your Order Number and the item you wish to return. Do not ship any item back to us without first receiving a confirmed Return Merchandise Authorization (RMA) number.
Email Us to Start a Return
